Frequently Asked Questions
We are here to assist you with any questions or concerns.
With the BBANK to FI token swap, we’re not just changing names; we’re addressing several critical issues to improve our platform:
- Enhanced Trading Transparency: Transitioning trading operations to decentralized exchanges addresses OTC trading concerns, fostering a more transparent and trustworthy environment.
- Fresh Trading Chart: The reset of BBANK’s trading history, aligning with our new brand Fideum, brings a fresh start and renewed confidence among our investors.
- Arbitrage Solution: By addressing withdrawal policy limitations on platforms like Gate.io, we’re enhancing the trading experience, making it more seamless and efficient for our users.
- Unified Brand Identity: This swap is a part of our broader initiative to streamline our brand, eliminating the ‘Bank’ component to simplify our market presence under the single identity of Fideum.
Initially, FI will be listed on decentralized exchanges at the same fully diluted market cap as $BBANK. Our strategy includes plans for listing on Tier 1 exchanges after building sufficient operational capital.
In the first month following the swap, each $BBANK token can be exchanged for 10 $FI tokens. From the second to the sixth month, the ratio changes to 1 $BBANK token for 6 $FI tokens. After six months, the swap functionality will be disabled.
This token swap is a crucial step in aligning Fideum’s infrastructure with our future goals and commitment to our community. It ensures that as we grow and evolve, the interests and trust of our users remain our top priority.
Yes, they will automatically convert to $FI after a few days of the $FI token launch at the 1:10 ratio. You can just sit back and relax! There’s no need to do anything.
Yes, if you want to swap your $BBANK tokens on gate to $FI, you have to transfer them to the blockbank application (CeFi) or to your DeFi wallet for a swap.
Just follow the video below to do the swap seamlessly from $BBANK to $FI in the blockbank app.
You can easily add the $FI token to your DeFi wallet by choosing the network and adding the token contract address: 0x1294f4183763743c7c9519Bec51773fb3aCD78FD
Just follow the video below for a complete demonstration:
Please follow the short video below for a complete demonstration of $BBANK to $FI on a DeFi wallet. If you do not see the $FI token on your DeFi wallet, make sure you add it first.
Yes, $FI withdrawals are live and fully functioning on the blockbank app (both mobile and desktop).
Just follow the video below for a quick demonstration of $FI tokens withdrawal from the blockbank app.
Please head over here to download the app on your iPhone.
Please head over here to download the app on your Android phone.
Our referral program is getting an upgrade!
In the meantime, referral rewards for new users are on hold, and we appreciate your understanding & patience.
*If you have entered the referral program before 30/01/23, you will still be eligible for your referral bonus.
$FI enables users to earn additional tokens through staking, card cashback rewards, and participating in the Fideum launchpad. Staking FI allows users to receive allocations in new token launches. We have focused on backing FI’s token structure and utility with a comprehensive legal opinion to ensure regulatory compliance.
The Fideum application currently supports networks such as:
- Ethereum
- Binance Smart Chain
- Avalanche
- Polygon
- TRON
- Ripple
- Litecoin
Stay tuned as we integrate more networks for our users to utilize!
You will receive a confirmation email from Fideum official email address letting you know that you can now access the CeFi side.
Users from the US and Canada have access to the Centralized side of the application.
As we value your security, the only way we can reset a users account password is by identifying that you are who you say you are!
Please head to the Fideum app and the click on the button “Forgot my password” where we will send you an email with more details as shown in the photo below!
Need more help? Enter a support ticket here.
Insurance is applicable for any asset available for earning on the Fideum app.
If you have lost your 2FA code, will need to follow the steps below:
Step #1 Verify Your Identity
Take a photo of your ID or passport and a photo of yourself (head and shoulders) holding an identification document. Make sure your ID information and face are visible.
Step 2 – One more Photo
Please take another photo of yourself holding a piece of paper with the written text — fideum is great! and current date.
Step #3 Send Your Photos
After you take the pictures, please send them to kyc@fideum.com with the subject heading “RESET 2FA”
After we receive it & confirm your identity, we will assist you with accessing your account.
Unfortunately if you reside in any of the countries below, you will not be able to use the Fideum application.
Afghanistan, Australia’s other dependent territories, Barbados, Belarus, Botswana, Burkina, Faso, Burundi, Cambodia, Cuba, DPR Korea (North Korea), Ethiopia, Fiji, French other dependent territories, Ghana, Iran, Iraq, Jamaica, Libya, Mali Mauritius, Morocco, Myanmar (formerly Burma), Netherlands other dependent territories, New Zealand’s other dependent territories, Nicaragua, Norwegian dependent territories, Pakistan, Palau, Palestine, Panama, Russia, Samoa, Senegal, South Sudan, Sudan, Syria, Trinidad and Tobago, Tunisia, United States of America dependent territories, Uzbekistan, Vanuatu, Vatican City, Yemen, Zimbabwe.
Earning Stablecoins is available directly in the Fideum application. We currently allow USDC, BUSD & USDT earning. For more options, please wait for our announcements. Do not forget to follow our telegram group to stay up to date.
After your KYC is approved, you will be able to use all the services of the CeFi side of the application. More updates will be announced soon in regards to bank accounts.
Mobile App earning has a timelock. For this reason, once you have agreed to the Terms & Conditions and you have entered the amount to earn, you will no longer be able to remove it for the duration of what you have agreed upon.
This means that our provider has let us know that it has been declined at this time, and there are no other attempts remaining.We apologize for the inconvenience, and if you think this is a mistake – Feel free to enter a support ticket here.
Sometimes our identification provider can be busy checking other documents before getting to yours.Please be patient as it can usually take anywhere from 10 minutes to 2 hours for your identification check to be completed.If you have to wait any longer than that, please fee free to enter a support ticket by clicking here.
The beauty of a crypto deposit in blockbank’s CeFi wallet is that it should take about 5 minutes to be completed successfully.On some occasions due to Network congestion, it can take up to 1-2 hours, and If by that time it has not arrived, please enter a support ticket here and we will be more then happy to assist you.
Wallester is the issuer of the Fideum HODL card.
The CeFi (Centralized Finance) aspect of the Fideum application refers to a centralized financial solution, where transactions are processed and managed by the Fideum entity, ensuring insured security for the users.
On the other hand, the DeFi (Decentralized Finance) component refers to a decentralized financial solution, where transactions are processed and managed by a decentralized network of participants, with users being fully responsible for the management and security of their private keys and funds. In this side of the app, Fideum does not hold any private information.
The beauty of a crypto deposit in Fideum’s DeFi wallet is that it should take about 5 minutes to be completed successfully. On some occasions due to Network congestion, it can take up to 1-2 hours, and If by that time it has not arrived, please enter a support ticket below and we will be more then happy to assist you.