Frequently Asked Questions

We are here to assist you with any questions or concerns.

General
Security & Privacy
CeFi
Debit Card
App
DeFi
Travel Rule
How do I download Fideum on an iPhone?

Please head over here to download the app on your iPhone.

How do I download Fideum on an Android?

Please head over here to download the app on your Android phone.

How does the referral program work?

Our referral program is getting an upgrade!

In the meantime, referral rewards for new users are on hold, and we appreciate your understanding & patience.
*If you have entered the referral program before 30/01/23, you will still be eligible for your referral bonus.

Can you tell me more about $FI?

$FI enables users to earn additional tokens through staking, card cashback rewards, and participating in the Fideum launchpad. Staking FI allows users to receive allocations in new token launches. We have focused on backing FI’s token structure and utility with a comprehensive legal opinion to ensure regulatory compliance.

What networks can I access on the Fideum app?

The Fideum application currently supports networks such as:

  • Ethereum
  • Binance Smart Chain
  • Avalanche
  • Polygon
  • TRON
  • Ripple
  • Litecoin

Stay tuned as we integrate more networks for our users to utilize!

How do I know if the KYC (know your customer) process is approved or not?

You will receive a confirmation email from Fideum official email address letting you know that you can now access the CeFi side.

Can I use the Fideum app if I live in the United States?

Users from the US and Canada have access to the Centralized side of the application.

What should I do if I forget my CeFi password?

As we value your security, the only way we can reset a users account password is by identifying that you are who you say you are!

Please head to the Fideum app and the click on the button “Forgot my password” where we will send you an email with more details as shown in the photo below!

Need more help? Enter a support ticket here.

Is insurance applicable to all assets on the Fideum app?

Insurance is applicable for any asset available for earning on the Fideum app.

I lost my 2FA! How do I reset it?

If you have lost your 2FA code, will need to follow the steps below:

‍Step #1 Verify Your Identity
‍Take a photo of your ID or passport and a photo of yourself (head and shoulders) holding an identification document. Make sure your ID information and face are visible.

‍Step 2 – One more Photo
‍Please take another photo of yourself holding a piece of paper with the written text — fideum is great! and current date.

‍Step #3 Send Your Photos
‍After you take the pictures, please send them to kyc@fideum.com with the subject heading “RESET 2FA”

After we receive it & confirm your identity, we will assist you with accessing your account.

Can I use the Fideum app if KYC is not possible for my country?

Unfortunately if you reside in any of the countries below, you will not be able to use the Fideum application.

Afghanistan, Australia’s other dependent territories, Barbados, Belarus, Botswana, Burkina, Faso, Burundi, Cambodia, Cuba, DPR Korea (North Korea), Ethiopia, Fiji, French other dependent territories, Ghana, Iran, Iraq, Jamaica, Libya, Mali Mauritius, Morocco, Myanmar (formerly Burma), Netherlands other dependent territories, New Zealand’s other dependent territories, Nicaragua, Norwegian dependent territories, Pakistan, Palau, Palestine, Panama, Russia, Samoa, Senegal, South Sudan, Sudan, Syria, Trinidad and Tobago, Tunisia, United States of America dependent territories, Uzbekistan, Vanuatu, Vatican City, Yemen, Zimbabwe.

How do I earn stablecoins?

Earning Stablecoins is available directly in the Fideum application. We currently allow USDC, BUSD & USDT earning. For more options, please wait for our announcements. Do not forget to follow our telegram group to stay up to date.

Do users also get their own bank account on Fideum?

After your KYC is approved, you will be able to use all the services of the CeFi side of the application. More updates will be announced soon in regards to bank accounts.

Can I unlock my earning?

Mobile App earning has a timelock. For this reason, once you have agreed to the Terms & Conditions and you have entered the amount to earn, you will no longer be able to remove it for the duration of what you have agreed upon.

My identification (KYC) attempt failed. Why can’t I try again?

This means that our provider has let us know that it has been declined at this time, and there are no other attempts remaining.We apologize for the inconvenience, and if you think this is a mistake – Feel free to enter a support ticket here.

How long does my Identification (KYC) process take?

Sometimes our identification provider can be busy checking other documents before getting to yours.Please be patient as it can usually take anywhere from 10 minutes to 2 hours for your identification check to be completed.If you have to wait any longer than that, please fee free to enter a support ticket by clicking here.

How do I deposit digital assets on CeFi?

The beauty of a crypto deposit in blockbank’s CeFi wallet is that it should take about 5 minutes to be completed successfully.On some occasions due to Network congestion, it can take up to 1-2 hours, and If by that time it has not arrived, please enter a support ticket here and we will be more then happy to assist you.

Who is the issuer of the Fideum HODL card?

Wallester is the issuer of the Fideum HODL card.

CeFi vs DeFi – What’s the difference?

The CeFi (Centralized Finance) aspect of the Fideum application refers to a centralized financial solution, where transactions are processed and managed by the Fideum entity, ensuring insured security for the users.

On the other hand, the DeFi (Decentralized Finance) component refers to a decentralized financial solution, where transactions are processed and managed by a decentralized network of participants, with users being fully responsible for the management and security of their private keys and funds. In this side of the app, Fideum does not hold any private information.