Your Safety Matters
Here's How We Protect Your Assets
At Fideum, we prioritize the security of your data and funds. We employ state-of-the-art encryption methods to ensure that your assets are safe and protected.
Your Data & Funds are Secure
We prioritize the security of your data and funds at all times. We employ state-of-the-art encryption methods to ensure that your assets are safe and protected from unauthorized access.
Your Assets are Always Yours
Your crypto is your crypto. We hold our customers’ assets 1:1, ensuring that your funds are always available and never lent out or used without your permission.
We Respect Your Privacy
We respect your rights over your personal information. We only collect the necessary data to provide you with the best protection and services, and we’re transparent about how we use and share it.
We Operate with Full Regulatory Compliance
We adhere to the highest regulatory standards, ensuring that our platform meets all compliance requirements. This commitment provides an extra layer of security and trust for our users.
Your Account is Protected
We offer powerful security features such as auto-enrolled two-factor authentication, password protection, and multi-approval withdrawals. These tools help safeguard your account from unauthorized access.
Help is Always Available
Get the help you need, when you need it. Contact our support team via phone or messaging to speak with a real live support agent, or consult our Help Center for quick solutions to common problems.
Frequently Asked Questions
Find answers to frequently asked security questions to ensure the safety of your digital assets.
Yes, your account is secure. We use advanced security measures, including two-factor authentication and password protection, to safeguard your account from unauthorized access.
If you forget your password, you can reset it through our secure password recovery process. Simply follow the instructions on the login page to reset your password.
Yes, your personal data is safe. We only collect the necessary data to provide you with the best service and protection, and we are transparent about how we use and share your information. We employ advanced encryption to ensure your data remains private and secure.
If you encounter a security issue, please contact our support team immediately. You can reach us via messaging, and our team will assist you promptly. Additionally, you can visit our Help Center for guidance on reporting security concerns.
Protect Your Assets with Fideum
Discover our robust security solutions for institutions.
